In the POWER Family app: open Menu › Settings › Delete account, confirm with the code we email you (or your password), then tap Delete my account.

On the website: sign in at powerfamily.group, open Settings › Delete account and follow the same steps.

Can't sign in? Email the team from the address on your account and ask us to delete it — we confirm it's you before we do.

An account can't be deleted while money or a trade is still in progress (an open deal, an unpaid payment, an active auction…). Finish or cancel it first — the page tells you exactly what is blocking.

1. Straight away your account is deactivated: you are signed out everywhere, your profile and listings are hidden, and pending offers are withdrawn.
2. 30 days to change your mind: sign in during this time and choose Cancel deletion to restore everything.
3. After 30 days your personal data is removed for good.

Your name, username, email, phone number, profile photo, contact numbers, social links, follows, profile visits, notifications, saved items, sessions and devices, and the identity details the team transcribed during verification.

• Deals, reviews, comments, payments and reports stay, shown as "Deleted member", so other members' history and trust stay correct and disputes can still be resolved.
• Identity document images from verification are kept in an encrypted archive that only the POWER Family administrators can open, to prevent fraud and to answer legal requests.
• Records we must keep by law are kept only for as long as the law requires.